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Thank you for shopping at secoure Pay. We take pride in providing high-quality products and excellent customer service. However, we understand that there may be instances where you need to return a product or request a refund. This Return and Refund Policy outlines the guidelines and procedures for handling such situations.

Return Eligibility:

To be eligible for a return, the following conditions must be met:

The item must be in its original condition, unused, and in the same packaging as you received it.

The return request must be made within 30 days from the date of delivery.

The product must not fall under the non-returnable or non-refundable items category (see section 3).

Initiating a Return:

If you wish to return a product, please follow these steps:

Contact our customer support team at contact@secourepay.com/+91 7297954024 and provide your order number, the name of the item you wish to return, and a detailed reason for the return. b. Our customer support team will guide you through the return process, including providing you with the return shipping address and any necessary instructions.

Non-Returnable and Non-Refundable Items:

The following items are not eligible for return or refund:

[List of items that are non-returnable and non-refundable, which may include items like perishable goods, downloadable software, personalized items, etc.]

Refund Policy:

Once we receive your returned item and inspect it for compliance with our return policy, we will initiate the refund process. The following conditions apply to refunds:

The refund will be processed to the original payment method used during the purchase.

The amount refunded will exclude any shipping charges incurred during the initial purchase.

If the product was purchased during a promotional offer with a discounted price, the refunded amount will reflect the actual amount paid.

Refund Processing Time:

Please allow 30 business days for the refund to be processed and reflect on your account. The exact processing time may vary depending on the payment method and your financial institution.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately with photographic evidence. We will arrange for a replacement or issue a refund based on your preference.

Exchange Policy:

At the moment, we do not offer direct exchanges for returned items. If you wish to exchange a product, please follow the return process and then place a new order for the desired item.

Shipping Costs for Returns:

The shipping costs incurred for returning an eligible item will be the responsibility of the customer, except in cases of damaged or defective items.

Modifications to the Policy:

We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. The latest version of the policy will always be available on our website.

By making a purchase on our website, you agree to comply with this Return and Refund Policy.

If you have any questions or concerns about our policy or need assistance with a return or refund, please contact our customer support team at contact@secourepay.com/+919785384888.